The Business Process Innovation Award 2019

Share your success story and proven insights with the world by sending your case to the industry forum of the International Business Process Management Conference and win the BPM 2019 Innovation Award. All submissions will be presented to and discussed with thought leaders in industry and academia at the 2019 Industry forum of the BPM Conference in Vienna on 4-5 September 2019. Submissions will be considered for publication in the international best practice publication on Business Process Innovation Cases published by Springer Nature in 2020.

The BPM Industry Forum at the BPM Conference

The BPM Industry Forum serves to exchange experiences and to support networking among BPM experts around the world. The forum is the prime event for practitioners participating at the International Conference on Business Process Management – the leading global conference on BPM with 17 years of tradition and over 450 presentations in total. The target audience of the industry forum includes business analysts, process managers, chief information officers, chief operations officers, digital transformation managers, project managers, process consultants, industry researchers, and related service providers.

The forum focusses on cutting edge real-world experiences in leveraging BPM for both improvement and innovation in all sectors. We welcome contributions from various angles to BPM, including technology, methods, governance, strategic alignment, people and culture. Each team of authors must include at least one representative from the organisation that serves as the BPM case. Typical case studies of service providers and BPM vendors are not desired. In fact, a good case study will have an honest and detailed reflection on lessons learnt and critical reflections. Examples of questions we would like to jointly find answers to include:

  • How to utilize new technologies for process innovation?
  • How to scope and size a BPM initiative?
  • How to deliver strategic value through BPM?
  • How to build a process-oriented organization?
  • How to create successful BPM governance?
  • How to leverage BPM within large, global initiatives?
  • How to manage change that is unleashed by BPM initiatives?
  • How to co-improve cross-organizational processes with business partners?
  • How to build the business case for BPM?

Organizations are invited to submit their cases and present them at the most prestigious BPM conference. We are, among others, interested in cases that demonstrate the application of new technologies such as Robotic Process Automation, Process Mining, Internet of Things, Blockchain, Virtual/Augmented Reality, Predictive Analytics, Artificial Intelligence, Building Information Models, Digital Twins, Smart Devices, etc.

The BPM Innovation Award 2019 Committee and Process

The Award Committee of the Industry Forum will recognize the most innovative and impactful case with the BPM Innovation Award. All presented cases will be included in an international Business Process Innovation Cases Book published by Springer in 2020. The main selection criterion is process innovation. Submissions need to demonstrate process innovation in three dimensions:

  • Viability: innovative business model enabled by a business process
  • Feasibility: innovative technical implementation of business process
  • Desirability: innovative new process-based customer experience

A submission should have one focus, but cover all three aspects. The jury will take these criteria into account for their selection.

Submit your case by 31 May 2019 and increase the global recognition of your work. Benefit from networking with global peers and researchers at the industry forum from September 4-5, 2019.


  • Present your case and discuss it with peers
  • Win the Business Process Innovation Award
  • Publish your case in an international book
  • Network with global experts

Case Description

All cases follow a unified structure that makes the relevant case knowledge easily accessible and transferrable to other contexts. Following the structure the chapters are short and sharp. The structure helps readers in finding the most interesting parts of the cases.

  • Introduction – What is the story of the case? A brief narrative of the entire case informs readers by summarizing its key aspects (e.g., goal, approach, impact).
  • Situation faced – What was the initial problem that led to the action taken? The context of the case is specified concerning needs, constraints, incidents, and objectives.
  • Action taken – What was done? What measures were undertaken, such as in regard to process redesign or process innovation? How does the technology work that was introduced? What methods and approaches were used? What were roadblocks and how did you overcome these?
  • Results achieved – What effects resulted from the actions taken? Results could take the form of changes in performance measures and/or qualitative statements from employees, customers, and other business partners. To what degree were expectations met or not met?
  • Lessons learned – What did the organization learn from the case? What can others learn? Lessons learned are grounded in the case and serve as example for others.


Please submit your case description using this link to easychair (Select BPM Innovation Award at Industry Forum). Those case contributions that are accepted to be presented at the conference will also be invited to submit a case paper to an upcoming Business Process Innovation Cases Book published by Springer. The book will be edited by Jan vom Brocke, Jan Mendling and Michael Rosemann. Papers should be prepared using the template of Springer’s LNCS series (see The page limit is 12 pages.

At least one author of each accepted case must register for the conference and present the paper.

Key Dates

  • Case submission: 31 May 2019
  • Notification: 28 June 2019
  • Camera-ready paper submission for the Conference Proceedings: 12 July 2019
  • Industry Forum: 4-5 September 2019

Subsequently, we will organize the process for the cases to be included in the Business Process Innovation Cases Book.

Forum Chairs

  • Jan vom Brocke, University of Liechtenstein
  • Jan Mendling, WU Vienna
  • Michael Rosemann, Queensland University of Technology

Program Committee (to be extended)

  • Javier Almagro Garcia, Airbus Defence & Space
  • Michael Arias, Universidad de Costa Rica
  • Nicholas Berente, Notre Dame University
  • Litzy Castro Velasquz, Santiago, Chile
  • Gregor Gedlicka, sIT Solutions Spardat
  • Saphira Heijens, ING, Utrecht
  • Oliver Holschke, Deutsche Telekom Innovation Laboratories
  • Valentin Jäger, Taifun-Tofu
  • Oliver Kopp, Daimler
  • Thomas Königshofer, A1 Telekom Austria
  • Matthias Kunze, Tele Columbus AG
  • Selma Limam Mansar, Carnegie Mellon University in Qatar
  • Stephanie Meerkamm, Siemens Healthcare
  • Jan Michalewicz, Erste Bank Group
  • Martin Petry, 1&1 Telecommunications
  • Pedro Robledo, University of Rioja
  • Flavio Santoro, Universidade do Estado do Rio de Janeiro
  • Gregor Scheithauer, metafinanz Informationssysteme GmbH (Allianz Group)
  • Priya Seetharaman, Indian Institute of Management Calcutta
  • Martin Stemberger, Red Bull
  • Gerald Stermsek, UNIQA Insurance Group
  • Fabian Stroinigg, ÖBB Holding
  • Sascha Stiwizyus, thyssenkrupp Packaging Steel
  • Romaric Tchokpon, SGS, Lyon
  • Lucineia Heloisa Thom, Federal University of Rio Grande do Sul
  • Petia Wohed, Suncorp, Brisbane
  • Bartosz Wolinski, Siemens