Workshop on Social and Human Aspects of Business Process Management

Description

The Workshop on Social and Human Aspects of Business Process Management (BPMS2) explores how business process management can benefit from integrating the paradigms of social information systems: weak ties, social production, egalitarianism, and mutual service or by using these paradigms in business processes. In this way, social information systems emerge.

Weak-ties are contacts that emerge spontaneously between individuals that create new views and allow combining competencies. Social information systems highly rely on egalitarianism and give all participants the same rights to contribute. Mutual service provisioning overcomes the separation of the service provider and consumer by introducing the idea, that service provisioning is a mutual process of service exchange. By implementing these four paradigms, business processes acquire many new capabilities, e.g. organizational extensibility, the flexible definition, and control of tasks, crowdsourced decision support, and distributed value creation.

Furthermore, the workshop investigates the human aspects introduced into Business Process Management by involving human users. Examples are the use of crowdsourced knowledge and tasks, the need for new user interfaces, e.g. augmented reality and voice bots.

For detailed information, please visit www.bpms2.org.